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Paul M
1 reviews | Active since Aug 2013
23 Apr 2019, 18:50
Spam SMS to wrong number
I have had my mobile number for over 10 years. I have called and gone to Truworths countless times to get my number removed from their database. I AM NOT MS WILLIAMS. I AM NOT A TRUROYALTY member. I am male.
Update your records or you will be taken to the authorities.
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Replies (4)0
Replies (4)
Truworths's replyOfficial
24 Apr 2019, 08:09We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply24 Apr 2019, 08:09
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
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Paul M's updateReviewer Update
24 Apr 2019, 17:14Thanks for the call and I await your confirmation and resolution of the issue :)
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Paul M's update24 Apr 2019, 17:14
Reviewer Update
Thanks for the call and I await your confirmation and resolution of the issue :)
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Paul M's updateReviewer Update
29 Apr 2019, 11:24Regular calls while they resolve the problem - thank you for the attention to this issue.
PM
Paul M's update29 Apr 2019, 11:24
Reviewer Update
Regular calls while they resolve the problem - thank you for the attention to this issue.
Truworths's replyOfficial
30 Apr 2019, 16:49 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that your contact number has been removed, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that your contact number has been removed, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Truworths's reply30 Apr 2019, 16:49
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that your contact number has been removed, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that your contact number has been removed, and these changes take up 24-48 hours to take effect. We can further confirm that you were contacted with regards this matter.
We sincerely apologise for any inconvenience caused as a matter of this, and believe that we were able to acceptably attend to your concerns raised.
Should you require any further assistance please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team