KZ
Kaxandra Z
1 reviews | Active since Oct 2018
12 Nov 2019, 14:25
Spam calls
Terribly irritated by spam calls i blocked the nr they keep on harrasing me after i told the guy that i paid my acc and my phone stated that the nr phoning me is a spam nr..the guy still asks for my id nr after i explained this matter that i am not giving him my details he said then they will just keep on phoning me ...why cant the management control these matters for real now i paid my acc why do they keep on phoning me what is their problem. I am furious and believe me i will close my acc asap.
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Replies (2)
Truworths's replyOfficial
13 Nov 2019, 14:34We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply13 Nov 2019, 14:34
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
20 Nov 2019, 16:41 Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Upon reviewing your account, we can confirm that your payment has been received even though it was a short payment. We tried contacting you to address your concerns but were unsuccessful in our attempts. We trust that we were able to clarify this matter with our response.
Should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Upon reviewing your account, we can confirm that your payment has been received even though it was a short payment. We tried contacting you to address your concerns but were unsuccessful in our attempts. We trust that we were able to clarify this matter with our response.
Should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply20 Nov 2019, 16:41
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Upon reviewing your account, we can confirm that your payment has been received even though it was a short payment. We tried contacting you to address your concerns but were unsuccessful in our attempts. We trust that we were able to clarify this matter with our response.
Should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Upon reviewing your account, we can confirm that your payment has been received even though it was a short payment. We tried contacting you to address your concerns but were unsuccessful in our attempts. We trust that we were able to clarify this matter with our response.
Should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team