So....my husband and kids bought me a top for my birthday, with all the gifts they bought they misplaced the receipt. the top was too small so i went in to the Carlton Centre branch for a bigger size, they refused to give me a bigger size cause there was

So....my husband and kids bought me a top for my birthday, with all the gifts they bought they misplaced the receipt. the top was too small so i went in to the Carlton Centre branch for a bigger size, they refused to give me a bigger size cause there was no receipt, however the tag was still on, the salesman who tried to help said that if it was a gift i should have had a gift receipt, i then asked him if they ask the clients before purchasing whether it is as a gift or not, he then told me that they dont, so now i want to know, if they dont ask the clients if its a gift or not, how are you going to get a gift receipt? for such a big fashion company, and they are not prepared to exchange goods without a receipt even though the tags are on, is beyond me, my account with this company is definitely going to close.