1 reviews | Active since May 2013
So ****en Furious
<p>yes ... Once again for the 4th time Truworths fashion delivery ****ed up my order .</p> <p>And yes, they will phone me after reporting them " we apologise for the inconvenience caused, we will speak to the courier blah blah blah " I placed an order on the 11th Nov. only received one item , still waiting on the other piece ( order no : I61HB6ODXI 11/11/2016 13:35:00 APPROVED) , I called on Monday , the still calling be back to give feedback . So i called this morning ..... I’m still on hold lol and then she asked me about stuff that i ordered like a month ago . ****en pathetic customer service.</p> <p>i am so fed up with Truwoths</p> <p> </p>
i am still waiting for them for deliver my damn parcel , you are ****ed up really
i am still waiting for them for deliver my damn parcel , you are ****ed up really
Your experience with our Fashion Delivery service is unacceptable and we sincerely wish to apologize for the manner in which you were assisted.
We have conducted an investigation and established that your order was incorrectly processed by the store where it was sourced from, resulting in the delay in receipt of your order. We can confirm that we have brought this matter to the attention of the relevant Store Manager to address with the store staff involved and to remind all staff on the importance of accurately processing orders.
We can verify that your order was subsequently resourced and will be delivered today to your preferred address.
Whilst we acknowledge that you are disappointed with your experience in this regard we can assure you that your concerns have been addressed in earnest. We once again apologize for the inconvenience and frustration caused.
Please feel free to contact us via email to *** should you have any further enquiries, comments or suggestions.
Sincerely yours,
Truworths Online Team.
Your experience with our Fashion Delivery service is unacceptable and we sincerely wish to apologize for the manner in which you were assisted.
We have conducted an investigation and established that your order was incorrectly processed by the store where it was sourced from, resulting in the delay in receipt of your order. We can confirm that we have brought this matter to the attention of the relevant Store Manager to address with the store staff involved and to remind all staff on the importance of accurately processing orders.
We can verify that your order was subsequently resourced and will be delivered today to your preferred address.
Whilst we acknowledge that you are disappointed with your experience in this regard we can assure you that your concerns have been addressed in earnest. We once again apologize for the inconvenience and frustration caused.
Please feel free to contact us via email to *** should you have any further enquiries, comments or suggestions.
Sincerely yours,
Truworths Online Team.