1 reviews | Active since May 2016
SO DISSAPOINTED BY THE POOR SERVICE I KEEP ON RECEIVING FROM TRUWORTHS LEGAL HEAD OFFICE
<p>I DEFAULTED ON MY MONTHLY REPAYMENTS AND WAS HANDED OVER. I HAVE NOW SETTLED MY ACCOUNT WITH THE LAWYERS AND HAVE SENT THROUGH MY PAID UP LETTERS TO LEGAL OFFICE. THEY DO NOT RESPOND TO MY MAILS AND EACH TIME I CALL THEM THEY GIVE ME SOME PATHETIC EXCUSE OF WHY THEY HAVE NOT SENT THROUGH MY DETAILS TO ITC FOR UPDATING. THIS IS TAKING ME A MONTH NOW AND I AM REALLY SICK AND TIRED OF THIS. YOU GUYS ARE WASTING MY TIME. WHY ARE YOU NOT AT LEAST RESPONDING TO MY MAILS AND TELL ME WHAT IS HAPPENING/WHERE YOU GUYS ARE WITH THE PROCESS. I WILL BE CALLING AGAIN NEXT WEEK MONDAY (THIRD TIME) AND IF I RECIEVE THE SAME STORY I WILL BE LAYING A FORMAL COMPLAINT TO THE OMDUBSMAN BECAUSE YOU GUYS ARE PREVENTING ME FROM ENTERING INTO OTHER CONTRACTS AND I AM SICK OF IT. TERRIBLE SERVICE!!!!!</p>
Thank you for your post.
We acknowledge your frustration and were concerned to read of your experience in this regard. We therefore liaised with the relevant management team from our Legal Department to investigate and address the concerns raised in your post.
We were informed that your account was handed over to Debt Management (DMC) and is therefore no longer listed on our records. Whilst the mentioned paid up letter was received it did not contain all the required information. We have requested this information from DMC and once received an instruction will be sent to all credit bureaus to update the status of your payment profile to reflect the paid up status.
We can verify that one of our consultants has been in contact with you to apologize and to advise on the status of your query.
We trust that we have adequately attended to your query and look forward to resolving this matter soonest.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration and were concerned to read of your experience in this regard. We therefore liaised with the relevant management team from our Legal Department to investigate and address the concerns raised in your post.
We were informed that your account was handed over to Debt Management (DMC) and is therefore no longer listed on our records. Whilst the mentioned paid up letter was received it did not contain all the required information. We have requested this information from DMC and once received an instruction will be sent to all credit bureaus to update the status of your payment profile to reflect the paid up status.
We can verify that one of our consultants has been in contact with you to apologize and to advise on the status of your query.
We trust that we have adequately attended to your query and look forward to resolving this matter soonest.
Kind regards,
Truworths Online Team