1 reviews | Active since Mar 2009
SO DISGUSTED AND EXTREMELY ANGRY
On friday (24/July 2015)i went to Truworths the Glen mall to buy a dress, when i got there unfortunately they didnt have my size, so i bought a bigger size & asked them to phone Elloff Street to see if they dont have a size, fortunately they had & they put it aside. So on saturday i sent my husband to go & change the dress for a smaller size, unfortunately he didnt have the cheque card i used to buy the dress so they told him that they need the card,then Paul decided to exchage the dress & kept the original slip & issued a credit note slip without agreeing with my husband. So today i went to Truworths to refund the dress as it doesnt suit well, they told me that they cant give me cash but credit note,i told them that i need my cash.i tried to explain & the supervisor(Masihela)was so rude,he tells me that HE WONT GET FIRED FOR MY MISTAKES,i asked him 2 phone head office as i want to speak to them,he gave me a dirty look,i had to force him to use the phone,HE IS SO ARROGANT AND DIDNT SHOW ANY SIGN OF WANTING TO ASSIST.I asked him to call ELLOFF to confirm or asked them to fax them the orignal slip, still he refused,<br> ALL I WANT IS MY MONEY BACK AND I WILL NEVER SHOP THERE AGAIN!!!
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we mandate our staff to provide to out customers and therefore we wish to extend our sincerest apologise.
We confirm that our store did not follow the correct procedure by issuing the credit note without your husband agreeing to this, as credit notes are only issued in instances where customers do not fulfill the returns requirements, or returns an item using a gift receipt.
As service excellence is of utmost importance to us we immediately escalated this matter to the relevant managers of our stores mentioned in your post. We confirm that they have both been in contact with you pertaining to this matter and will address your concerns with the staff members involved.
Further to this we are pleased to confirm that this matter has been successfully resolved.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Yours in Fashion,
Lynn
Thank you for your post and allowing us the opportunity to attend to your query.
The service described in your post is in no way a reflection of our international standards of customer service we mandate our staff to provide to out customers and therefore we wish to extend our sincerest apologise.
We confirm that our store did not follow the correct procedure by issuing the credit note without your husband agreeing to this, as credit notes are only issued in instances where customers do not fulfill the returns requirements, or returns an item using a gift receipt.
As service excellence is of utmost importance to us we immediately escalated this matter to the relevant managers of our stores mentioned in your post. We confirm that they have both been in contact with you pertaining to this matter and will address your concerns with the staff members involved.
Further to this we are pleased to confirm that this matter has been successfully resolved.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Yours in Fashion,
Lynn