Hellopeter
Share Your Experience
AS
Ansurie S

1 reviews | Active since Aug 2014

15 Feb 2022, 09:48

SMS HARRAS

I have been a loyal customer with Truworths. always pay what i am due by the 25th or 27th when i get my pay. So, payment on my side i paid my account november 25th. which means my next payment i am suppose to do on the 25th or 27th of December. This is what i got: 9 Dec (Friendly reminder that R510 is due make payment today) 13 Dec We bring to your attention your acc that is in arrears. to keep your Credit facility make payment today. 18 Dec. Pay today to keep payment record positively... then i phoned. and they insist i owe them still. 21 Dec. Make payment today... 21 Dec second sms. Pay Today. 23 Dec. overdue amount payable TODAY... 24th of Dec. YOUR TRUWORTHS ACC REAMAINS OVERDUE..... TODAY ..then i got paid my salary on the 25th, and i made payment like i always do... Then 29th Dec. We bring to your attention that your acc is in arrears.... Payment TODAY......... 31 DEC. SAME, YOUR ACC OVERDUE. This after i already paid on the 25th. on Christmass day. How the hell, do a regular paying costumer get harass like this. not even a phone call helped, they were determined i have to pay early December. EVERY SMS I RECEIVED UPSET ME SO MUCH. AND SPOILED MY EXPERIENCE WITH TRUWORTHS.

0
Replies (1)
AS
Ansurie S's update15 Feb 2022, 14:26
Reviewer Update
I am sorry but this is not acceptable. my account was never in arrears, i have never missed a payment, I even phoned about this, and this is still how Truworths treats there clients who have never missed one payment. So i don't care about your reflection of arrears, this was done before the 25th. and it went on the whole of December even after i paid. so please tell your story about your responsibility to your customers to someone else. this is still not right how you treat someone who's account is NOT IN ARREARS. Not everyone gets bonuses in December. My pay date is the 25th or 27th.