1 reviews | Active since Oct 2016
Sms about 'overdue' accounts
<p>Truworths has the tendency to send you a sms evey day to remond you that you are overdue. Up to know i paid random amounts ie R400 instead of R600 until i get my formal account. When sms comes in they include the amount you have to pay with your next installment too, so instead of R200 they say that you are R800 OVERDUE. Nogal in caps. Paid R 200 AT THE STORE yesterday, and guess what my first Sms for the days says... You are R800 OVERDUE. Phone them and they apologise because it does not show on the system yet.... But i paid it at the store. I am extremely frustrated and HATE my Truworths experience at the moment. I never ship payments... Never!</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are unhappy regarding the arrears communication received. We value your long-standing relationship with us and we want to assure you that our intention with sending this communication is in no way meant to upset you or cause you aggravation of any kind.
On the SMS’s sent to customers we indicate what the total due is for the account to be brought up to date with payment. This is not intended to cause confusion as we provide a breakdown of the arrears and installments due in the statements we send to our customers.
We have reviewed your account and sincerely apologize for the correspondence sent after the payment was made, as it is ordinarily generated in advance.
We realize that we have not met your expectations, but sincerely hope that you will continue to shop with confidence in our stores for many years to come. Your patronage and support is very important to us and we assure you our best attention at all times.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are unhappy regarding the arrears communication received. We value your long-standing relationship with us and we want to assure you that our intention with sending this communication is in no way meant to upset you or cause you aggravation of any kind.
On the SMS’s sent to customers we indicate what the total due is for the account to be brought up to date with payment. This is not intended to cause confusion as we provide a breakdown of the arrears and installments due in the statements we send to our customers.
We have reviewed your account and sincerely apologize for the correspondence sent after the payment was made, as it is ordinarily generated in advance.
We realize that we have not met your expectations, but sincerely hope that you will continue to shop with confidence in our stores for many years to come. Your patronage and support is very important to us and we assure you our best attention at all times.
Sincerely yours,
Truworths Online Team