AM
Andile M
1 reviews | Active since Apr 2009
20 Nov 2015, 09:48
Since when???
I'm shocked, Identity/Truworths just phoned me now for a credit limit increase....what surprises me is that they say I must take my 3 months bank statement to the store for approval, ....LOL, for a clothing account with the R500 increase, better be kidding me, Like I'm applying for a house/property finance!!!!. I didn't even request the increase....they are offering me but want me to take my 3 months bank statement to the cashier at the store, sorry guys, I don't do business like that, might as well close this account. <br> <br>
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Truworths's replyOfficial
24 Nov 2015, 09:31Hello Zamajobe,
We acknowledge receipt of your post.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation when processing either a new account application or a credit limit increase on an existing account.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
We acknowledge receipt of your post.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation when processing either a new account application or a credit limit increase on an existing account.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Best regards,
Truworths's reply24 Nov 2015, 09:31
Official
Hello Zamajobe,
We acknowledge receipt of your post.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation when processing either a new account application or a credit limit increase on an existing account.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
We acknowledge receipt of your post.
When we request proof of income, it is definitely not to frustrate and /or inconvenience our customers. This is a requirement stipulated in the National Credit Act and as a retailer who complies with all applicable legislation we are obligated to receive the necessary documentation when processing either a new account application or a credit limit increase on an existing account.
We hope the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely,
Lynn
Best regards,