1 reviews | Active since Sept 2016
Silly Company - Silly Business - Silly Staff
<p>These peiople are useless, none of them know to get the job done and its frustrating having to call in and have to hold for an agent to tell you ""im going to check"" the 1st time i called the silly person said she cant see that im paying insurance, the next time i called the other person did not know which phone i have insured with you them, the next silly person says they can see phone was collected and i should wait the next said they cant see that the phone was collected and they need the way bill. why cant this call centre hire competent people. None of them know what thay are doing and today ive been told a Team leade Riaz will check and call back at 10am coz he too cant see anything on his side. *****s! they are very quick to debit the insurance premiums but cant hire people to work and speak sense.</p>
Thank you for your post and allowing us the opportunity to respond.
Truworths cellphone insurance is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We acknowledge receipt of your query via email and can verify this matter was sent to them to investigate and address the concerns raised. We were informed that you were subsequently contacted by a representative of Finrite who was able to successfully resolve this matter for you.
On behalf of Finrite we sincerely apologize for the inconvenience and frustration caused due to your experience and are pleased that we were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Truworths cellphone insurance is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We acknowledge receipt of your query via email and can verify this matter was sent to them to investigate and address the concerns raised. We were informed that you were subsequently contacted by a representative of Finrite who was able to successfully resolve this matter for you.
On behalf of Finrite we sincerely apologize for the inconvenience and frustration caused due to your experience and are pleased that we were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team
