1 reviews | Active since Nov 2014
Sick disgusting management for Truworths Gateway
I purchased merchandise on the 20/09/2015. It was gifts for my husbands bday. After trying it on we need to EXCHANGE 3 items. We went into the store today (27/09/2015), and i forgot my wallet at home, however i did have my till slip, at the back of which outlines that returns/exchanges can be made but the till slip needs to be retained.<br> We chose the items and went to the till.<br> I was told that i need my card or ID/drivers licence. Nowhere on the till slip does it say that, but im expected as a customer to know detailed policies and procedures of Truworths. when i did make a fuss, and asked what if it wasnt my account, the manager said to me it will be an exchange and will be allowed, just cos i was honest, that it was my account, i was put at a disadv. The manager, the so called ambassador of your brand, blantantly told me i can go ahead and place onto social media, when i mentioned doing so. i am utterly disgusted with such treatment. it is the first time ever that i came across a manager, nt willin to put his cust first. Gateway is the most convenient place for me to shop, but i will never shop at the truworths again. I am now inconv as i need to go bak to exchange.
At Truworths, we go to great lengths to ensure that our customers are offered the highest standard of service. The service described in your post is appalling and for this reason, we immediately escalated this matter to the relevant Store Manager.
We were informed that the manager is in the process of investigating this matter as there is no manager with the name listed in your post. This being said, he is committed to ensure that this matter is addressed in earnest with the offending staff member and will remain in contact with you until this matter has successfully been resolved.
Further to this, we wish to advise that when an item purchased on account, is returned, the returned item is credited from the account and the replacement merchandise is debited to the account, making it a new purchase. For this reason, the charge card or valid identification is required.
In addition, we wish to sincerely apologize to you for the inappropriate conduct of the staff member involved.
We trust that we will be able satisfactorily resolve this matter upon conclusion of the manager's investigation.
Yours sincerely,
Lynn
At Truworths, we go to great lengths to ensure that our customers are offered the highest standard of service. The service described in your post is appalling and for this reason, we immediately escalated this matter to the relevant Store Manager.
We were informed that the manager is in the process of investigating this matter as there is no manager with the name listed in your post. This being said, he is committed to ensure that this matter is addressed in earnest with the offending staff member and will remain in contact with you until this matter has successfully been resolved.
Further to this, we wish to advise that when an item purchased on account, is returned, the returned item is credited from the account and the replacement merchandise is debited to the account, making it a new purchase. For this reason, the charge card or valid identification is required.
In addition, we wish to sincerely apologize to you for the inappropriate conduct of the staff member involved.
We trust that we will be able satisfactorily resolve this matter upon conclusion of the manager's investigation.
Yours sincerely,
Lynn