1 reviews | Active since Jun 2016
Sick and tired of Truworths Middelburg Mpumalanga
<p>I have a Truworths account in Middelburg. And at the same time I opened the Truworths account I have opens a Game account. I had have work at that stage. I lost my work and my home business did not work out. Several times I told Truworths that I am not imployed and they did not even take it in consideration. I had ask my husband to help me pay my accounts. Game dies not send me an SMS if I have skipped a payment, but Truworths send me an SMS every 3 to 4 days and they just in creasing the amount triple by week 3. Even if I had made the payment via internet banking they still will phone me and in creasing the payment and go on with the threatening of handing me over. I have told them I made the payment with internet banking but they still go on and on. The gave me some other policy when I opened the account if I loose my work or something happen to me. But if I tell them I lost my job and my business they don't even mention that policy. </p>
Thank you for your post.
It is truly not our intention to aggravate our customers with the arrears communication we send. We send this communication with the purpose of informing customers on the status of their accounts and allowing customers the opportunity to make a payment arrangement if they are unable to meet their payment commitments.
We further wish to verify that you indeed have active an active Retrenchment cover on your Truworths account however this insurance does not cover in the instance mentioned in your post.
We can confirm that we have contacted you to discuss this matter and informed you that ordinarily payments made via Electronic Funds Transfer (eft) only reflect after three to five working days. We pleased to verify and thank you for your payment made on 13 June 2016 and further confirm that your account is currently up to date with payment.
We regret the loss of your business and trust that your current situation will improve and we hope that you will reconsider closing your account with us.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries.
Kind regards,
Truworths Online Team
Thank you for your post.
It is truly not our intention to aggravate our customers with the arrears communication we send. We send this communication with the purpose of informing customers on the status of their accounts and allowing customers the opportunity to make a payment arrangement if they are unable to meet their payment commitments.
We further wish to verify that you indeed have active an active Retrenchment cover on your Truworths account however this insurance does not cover in the instance mentioned in your post.
We can confirm that we have contacted you to discuss this matter and informed you that ordinarily payments made via Electronic Funds Transfer (eft) only reflect after three to five working days. We pleased to verify and thank you for your payment made on 13 June 2016 and further confirm that your account is currently up to date with payment.
We regret the loss of your business and trust that your current situation will improve and we hope that you will reconsider closing your account with us.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries.
Kind regards,
Truworths Online Team