1 reviews | Active since Dec 2015
Shop at own risk. ***** freely
<p>I went to Tamworth Southgate on Sunday, made 2 calls while in the store. As I was on the queue to pay I tried to reach out for my phone from my jacket where I had put it, it was gone, went to the manager how tried to call my number and my phone was off, it all happened so fast. I asked to view curb footage but I was told they don't have. All the manager could say was that she was sorry, why do they have people standing all over the floor? I logged a complaint with head office a few minutes after the incident, I was told turnaround time was 48 hours by a team lease called Aimy Sunday when I called, 48 hours have long passed and still no response.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Correction, the incident happened on Saturday
Correction, the incident happened on Saturday
Thank you for alerting us to the incident and allowing us the opportunity to respond.
We can confirm that your concerns were escalated to the relevant Management team and that the Area Manager has been in contact with you to discuss your concerns.
We once again wish to apologise for any inconvenience that may have been caused in this regard and thank you for bringing this matter to our attention.
Yours sincerely,
Truworths Online Team
Thank you for alerting us to the incident and allowing us the opportunity to respond.
We can confirm that your concerns were escalated to the relevant Management team and that the Area Manager has been in contact with you to discuss your concerns.
We once again wish to apologise for any inconvenience that may have been caused in this regard and thank you for bringing this matter to our attention.
Yours sincerely,
Truworths Online Team
Wow, its been over a week since this matter has been escalated, no response till now. Do this people know the urgency in customer complaints,
Wow, its been over a week since this matter has been escalated, no response till now. Do this people know the urgency in customer complaints,