1 reviews | Active since Jul 2015
shoes not lasting
<p>i am real getting **** of whit uzzi and truworths there shoes does not last i went to uzzi to buy a pair of shoes for R599 and that was on 01/08/2016 and the heel of the shoes are starting to crack how is that possible so far this year i bouthg about 8 pair of shoes this year please let me know what is going on whit your shoes??????!!!!!!!!thanks</p> <p>Andre knoetze</p>
Thank you for your post.
At Truworths, our merchandise go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Whilst we were unable to reach you on the number provided on in your post and on your Truworths account, we kindly request that you return the shoe to your closest Truworths store for the manager to send the shoes to our Quality Assurance department for further assessment.
We wish thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths, our merchandise go through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
Whilst we were unable to reach you on the number provided on in your post and on your Truworths account, we kindly request that you return the shoe to your closest Truworths store for the manager to send the shoes to our Quality Assurance department for further assessment.
We wish thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Yours sincerely,
Truworths Online Team