cV
chris V
1 reviews | Active since May 2016
31 Jul 2017, 12:07
Shoe Problems
<p>On the 27-06-2017 my wife bought a pair of Adidas trainers. She used them to go to the local gym, after about 2 weeks she notice a tear on the right side. Returning to the store to complain about the quality of material Thuworths agreed to send them away for investigation. After we collected them we were informed by the Manager the report indicated the shoe was cut against a sharp object. When I query the report I was told it’s my wife’s fault as these shoes are not allowed to be used in a gym. </p> <p> </p>
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Truworths's replyOfficial
11 Aug 2017, 16:17Thank you for your post.
We appreciate you bringing this matter to our attention and confirm that this matter was escalated the relevant department to investigate and address.
We can verify that one of our Customer Services consultants have made contact with your wife to inform her of the outcome of her query.
Thank you once again for affording us the opportunity to assist.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply11 Aug 2017, 16:17
Official
Thank you for your post.
We appreciate you bringing this matter to our attention and confirm that this matter was escalated the relevant department to investigate and address.
We can verify that one of our Customer Services consultants have made contact with your wife to inform her of the outcome of her query.
Thank you once again for affording us the opportunity to assist.
Kind regards,
Truworths Online Team
Best regards,