Shoe department Failure

<p>Truworths Riverside Mall, perhaps a lady in the ladies shoe department will be a better option.</p> <p> </p> <p>I always check online what is new in store and I was searhing for a black wedge shoe. I saw something that I like, check store availability and it shows Riverside Mall Nelspruit have in stock, but I walked this path where it shows there is stock, you arrive at the outlet and then suddenly no stock. So to prevent this from happening I decide to phone into this outlet, staff answer at cosmetics, I asked if I can talk to someone in the shoe department, they took the phone to Jeremy/ Jabulani. I gave him the stock number, explained to him exactly how the shoe look like, black wedhe, with a small/medium strap across the toes, with a strap going around the ankle and the back of the shoe is close and lastly giving him the size.</p> <p> </p> <p>8 minutes later after he cannot see if he have stock, he asked is a wedge a flat sandal or a heel. Now by this time I was not so happy anymore and said to him, can you please find someone else to assist me becuase you are not helping me and not even knowing what the difference shoe types are. He got me Sibusiso from cellphone/ jewelery department, within 1minutes he got the shoe that i explained with the stock number, size and he placed it at the paypoint counter with my details on it for collection. Thank you to him.</p> <p> </p> <p>For Truworths, this was a bad experience, knowing you are my favourite fashion retailer and you place people in departments that dont have enough knowledge about the product. Staff needs to know what is going on in their departments, becuase his job is NOT to just go and get shoe sizes for customers in store. I wonder how many clients you lost becuase of this type of thing, I have patience but not everybody is like me.</p>