SHOCKING UNACCEPTABLE SERVICE

Went into the gateway store in Umhlanga today and wanted a shoe for my daughter to which i was told that was end of range and the size they had was a 7 and i wanted a 4. On checking on their system they found that the only store that had 2 in stock was in Stanger. Ive asked 2 different staff members if they could bring it from the Stanger store to gateway to avoid me driving over an hour and costing me in petrol but i was told sorry they can only do that if i had a truworths account and since in paying cash they cant help. I was like WHAT??? SO TRUWORTHS WILL ONLY MOVE PRODUCT FROM ANOTHER STORE FOR ACCOUNT PAYING CUSTOMERS AND NOT FOR CASH PAYING CUSTOMERS . ABSOLUTELY SHOCKING!!!!! AND UNACCEPTABLE . I EXPECTEDTRUWORTHS TO GET THE SHOE OVER FOR ME IRESPECTIVE OF WHETHER IM PAYING CASH OR ON ACCOUNT AS OTHER CLOTHING RETAILERS DO IT AS A FORM OF SERVICE DELIVERY TO THEIR CUSTOMERS. IM EXPECTING THIS TO BE RESOLVED ASAP AS I WILL NOT ACCEPT A HUGE RETAILER LIKE TRUWORTHS CANT MAKE THIS HAPPEN