Shocking service from Truworths HO

Shocking service from Truworths HO. It took five emails to find out why we (wife and I) could not open their account statements sent via email with the required password. This was because they still had my wife’s (account under her name) old ID number which was changed in 2009 and which we had then requested to change at one of the stores, which was obviously not done. The statement also indicated that one could use the account holders birth date or account number as passwords, none of which worked. Anyway, we then asked for instructions on how to close the account and was asked for my wife to call in or for me to obtain a power of attorney! We will definitely not do that but will never visit a Truworths store again!!