1 reviews | Active since Oct 2014
SHOCKING SERVICE FROM TRUWORTHS CRESTA MALL
<p>I feel so annoyed now with Truworths Cresta Mall, I have my car ****** one week ago and inside my handbag with my wallet - Now you can just imagine how upset and angry i am , so i re- do my ID , TEMP ID (WHICH I PAY EXTRA FOR ),drivers licence and so on. I went to Truworth to cancel card , the lady did say i can purchase with ID number and they must call head office to confrim .. all was happy that day, Today the 21-01-2017 i wanted to purchased and i provided my TEMP ID and i was told no we dont accept that , so i told the guy assisting me please call head office and confrim that they are sending me a new card and from what you can see i am the same person with temp ID and even provided my POLICE AFFIDATED that i made confriming that was card was indid ****** belong with my other valueable stuff. They lady from Head office rudely said no we can we can not accept this and you must wait for your card. All was said and i left because i could not purchase. MY QUESTION IS NOW HOW CAN I PAY MY MONTHLY INSTALLMENT THIS MONTH WITHOUT A CARD ????? I REFUSE TO PAY INTEREST BEEN CHARGED DUE TO NO PAYMENT BECAUSE THE CARD TAKES 6 WEEKS , I WILL ONLY RECIEVED THE CARD END OF FEBUARY 2017 .... THIS DOES NOT MAKES SENSE .....SORRY NO PAYMENT AND NO INTEREST TRUWORTHS THIS MONTH</p>
Thank you for your post and for allowing us the opportunity to respond.
We acknowledge that you are unhappy with our policy regarding temporary documents. As every attempt is made by us to protect our customers’ accounts, we have measures in place to ensure this. One of these measures is that, no purchases are allowed on an account using any temporary documents, payments can however be made.
We can confirm that one of our consultants has contacted you to discuss your concerns and was able to clarify this matter for you, your suggestion has further been noted in this regard.
We sincerely apologize for any inconvenience caused and trust that we have adequately attended to your query.
Please feel free to contact us on *** or via email to *** should you have any further inquiries.
Kindest regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
We acknowledge that you are unhappy with our policy regarding temporary documents. As every attempt is made by us to protect our customers’ accounts, we have measures in place to ensure this. One of these measures is that, no purchases are allowed on an account using any temporary documents, payments can however be made.
We can confirm that one of our consultants has contacted you to discuss your concerns and was able to clarify this matter for you, your suggestion has further been noted in this regard.
We sincerely apologize for any inconvenience caused and trust that we have adequately attended to your query.
Please feel free to contact us on *** or via email to *** should you have any further inquiries.
Kindest regards,
Truworths Online Team