Shocking service.

My Wife got retrenched from her job during the beginning of lockdown, she attempted to pay her accounts as diligently as she could. She started receiving sms's to say her account is in arrears, so we went into the store at Garden route mall to pay the required installment amount only to be told she has credit protection on her account and she should claim from it.

She sent numerous emails to truworths finance requesting updates on her claim.

After not receiving any form of reply from the financial department and numerous calls, we went back to the store at garden route mall to enquire.

We were shocked when the store assistant who was on the phone to head office said, sorry on their side there is no evidence of credit protection but on her account it said it did and they simply rejected the claim.

They then took all the credit she had built up over the years away and demanded the arrears amount be paid immediately.

She has been called today saying she promised to pay R1000 this month, which she never did.

To this day, we have never received any email from Truworths acknowledging the email correspondence or even an apology for the arrears amount that has accured, because they made a mistake on their behalf of saying she has debt protection on her account.

I too have an account and cannot wait to close it.