1 reviews | Active since Feb 2014
Shocking service!
<p>Bought a watch in January 2016 for R700!</p> <p>5 months later the watch fogs up so bad that you cant see the time...after debate and struggles the PE branch agrees to take it and send it in for further inspection. ..never came back to me, although they said they will call me...its been almost 3 months now and still no response!</p> <p> </p> <p>Shocking! Will never buy from them again!</p>
We thank you for bringing this matter to our attention.
We acknowledge your frustration and sincerely apologize for your experience.
We escalated this matter to the relevant management of the store referred to in your post. We were informed that the watch was returned by you on 10 July 2016 .Whilst the store consultants advise customers that it may take approximately six weeks for the assessment to be concluded, stores are required to follow up with suppliers and customers on a regular basis on the statuses of these returns. The manager will therefore address this matter with the consultants to ensure that this level of service is not repeated.
Further to this, the manager has followed up with the supplier on the status of the assessment and were informed that your watch is currently with their technicians. They further confirmed that feedback will be provided no later than Friday 19 August. The manager is committed to remain in contact with you until such time.
We sincerely apologize to you for any inconvenience and frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Yours in service,
Truworths Online Team
We thank you for bringing this matter to our attention.
We acknowledge your frustration and sincerely apologize for your experience.
We escalated this matter to the relevant management of the store referred to in your post. We were informed that the watch was returned by you on 10 July 2016 .Whilst the store consultants advise customers that it may take approximately six weeks for the assessment to be concluded, stores are required to follow up with suppliers and customers on a regular basis on the statuses of these returns. The manager will therefore address this matter with the consultants to ensure that this level of service is not repeated.
Further to this, the manager has followed up with the supplier on the status of the assessment and were informed that your watch is currently with their technicians. They further confirmed that feedback will be provided no later than Friday 19 August. The manager is committed to remain in contact with you until such time.
We sincerely apologize to you for any inconvenience and frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Yours in service,
Truworths Online Team