ZB
Zhoii B
1 reviews | Active since Aug 2014
14 Apr 2016, 09:27
Shocking Service!!
Since October 2015 I have been receiving sms's from Truworths for a Mr Zungu to pay his overdue account. I AM NOT MR ZUNGU!! I have called 3 times now to sort this out. First call they said my number wasn't on the system, 2nd call they said they have taken it off and now 3rd call they say again that the number is not on the system. Of course I queried because how can I be getting these sms's weekly if my number is not on the system. The response was for the lady to hang up on me! This is insane! Sort your **** out!
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Truworths's replyOfficial
19 Apr 2016, 11:39Hello Zhoiibotes,
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
We attempted to contact you on your cellphone number provided in your post however the number is invalid. We have therefore sent you and email requesting the contents of the SMS's in order for us to investigate and resolve this matter for you.
Awaiting your soonest reply.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
We attempted to contact you on your cellphone number provided in your post however the number is invalid. We have therefore sent you and email requesting the contents of the SMS's in order for us to investigate and resolve this matter for you.
Awaiting your soonest reply.
Yours sincerely,
Truworths Online Team
Best regards,
Truworths's reply19 Apr 2016, 11:39
Official
Hello Zhoiibotes,
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
We attempted to contact you on your cellphone number provided in your post however the number is invalid. We have therefore sent you and email requesting the contents of the SMS's in order for us to investigate and resolve this matter for you.
Awaiting your soonest reply.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologize for any inconvenience caused as a result of this matter.
We attempted to contact you on your cellphone number provided in your post however the number is invalid. We have therefore sent you and email requesting the contents of the SMS's in order for us to investigate and resolve this matter for you.
Awaiting your soonest reply.
Yours sincerely,
Truworths Online Team
Best regards,