LP
Lucy P
1 reviews | Active since Dec 2015
28 Dec 2015, 14:08
Shocking service
I was contacted by a call center agent on 28/12/15 @ 13:55 with regards to my account being in arrears, I had advised her that i have been retrenched since October and i am awaiting feedback from the Insurance company to settle my account, This is about the 8th call from Truworths and had advised her that when the Insurance provides feedback i will settle the account. She was extremely rude and asked me to to use my UIF money to settle to the account. What am i paying Insurance for? Truworths needs to view the Insurance company that they are using their service is pathetic and they have no competent people in the call center. They are quick to sell services and then clueless about the claim process.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
30 Dec 2015, 14:21Hello Dhroney ,
Thank you for your recent post.
At Truworths we pride ourselves in providing our customers world class customer service. The service described in your post is not the standard we aim for and we therefore sincerely apologize.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we liaised with our Legal Department regarding the status of your claim. We were informed that confirmation was received on 29 December to verify that your claim was approved.
Following our telephonic conversation, we can confirm that we have informed you of this and you have verified that you also received confirmation from Finrite in this regard.
We wish to once again apologize for your experience and for any inconvenience or frustration caused. Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Thank you for your recent post.
At Truworths we pride ourselves in providing our customers world class customer service. The service described in your post is not the standard we aim for and we therefore sincerely apologize.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we liaised with our Legal Department regarding the status of your claim. We were informed that confirmation was received on 29 December to verify that your claim was approved.
Following our telephonic conversation, we can confirm that we have informed you of this and you have verified that you also received confirmation from Finrite in this regard.
We wish to once again apologize for your experience and for any inconvenience or frustration caused. Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Truworths's reply30 Dec 2015, 14:21
Official
Hello Dhroney ,
Thank you for your recent post.
At Truworths we pride ourselves in providing our customers world class customer service. The service described in your post is not the standard we aim for and we therefore sincerely apologize.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we liaised with our Legal Department regarding the status of your claim. We were informed that confirmation was received on 29 December to verify that your claim was approved.
Following our telephonic conversation, we can confirm that we have informed you of this and you have verified that you also received confirmation from Finrite in this regard.
We wish to once again apologize for your experience and for any inconvenience or frustration caused. Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn
Thank you for your recent post.
At Truworths we pride ourselves in providing our customers world class customer service. The service described in your post is not the standard we aim for and we therefore sincerely apologize.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we liaised with our Legal Department regarding the status of your claim. We were informed that confirmation was received on 29 December to verify that your claim was approved.
Following our telephonic conversation, we can confirm that we have informed you of this and you have verified that you also received confirmation from Finrite in this regard.
We wish to once again apologize for your experience and for any inconvenience or frustration caused. Please feel free to contact us on *** or via email on *** should you have any other inquiries.
Kind regards,
Lynn