KF
Keelyn F
1 reviews | Active since Aug 2011
13 Feb 2015, 10:58
Shocking Service
I recently opened a Truworths account online. I was told that I will receive my card in the post, today almost two months later, I have received no feedback from Truworths. <br> <br> All I get is rude call from their call centre about my instalment not being paid. How am I meant to pay my instalment if I do not have an account number or a card, I never go to any store to pay my account. Doing everything online is so convinient. <br> <br> Please give me my account number and card, so your rude call centre people will stop callling me. <br> <br> Also, I have not received my free fashion vouchers. This service is pathetic.
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Truworths's replyOfficial
17 Feb 2015, 16:54Hello Kershy21,
Thank you for bringing this matter to our attention.
We have reviewed your concerns raised, and according to our records, a card was issued to you on 29 December 2014, when your Truworths account was activated.
We are unaware of the exact reason for you not receiving the initial card issued, but we confirm that on 17 February 2015, a replacement card was issued for you. This should be delivered to you within the next 2-3 weeks.
We believe that you were informed regarding the vouchers linked to your account, as well as the process for redeeming each one again the qualify purchase.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue. In the interim, you are welcome to use your identity book as a form of identification to transact on your account.
Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
We have reviewed your concerns raised, and according to our records, a card was issued to you on 29 December 2014, when your Truworths account was activated.
We are unaware of the exact reason for you not receiving the initial card issued, but we confirm that on 17 February 2015, a replacement card was issued for you. This should be delivered to you within the next 2-3 weeks.
We believe that you were informed regarding the vouchers linked to your account, as well as the process for redeeming each one again the qualify purchase.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue. In the interim, you are welcome to use your identity book as a form of identification to transact on your account.
Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Truworths's reply17 Feb 2015, 16:54
Official
Hello Kershy21,
Thank you for bringing this matter to our attention.
We have reviewed your concerns raised, and according to our records, a card was issued to you on 29 December 2014, when your Truworths account was activated.
We are unaware of the exact reason for you not receiving the initial card issued, but we confirm that on 17 February 2015, a replacement card was issued for you. This should be delivered to you within the next 2-3 weeks.
We believe that you were informed regarding the vouchers linked to your account, as well as the process for redeeming each one again the qualify purchase.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue. In the interim, you are welcome to use your identity book as a form of identification to transact on your account.
Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
We have reviewed your concerns raised, and according to our records, a card was issued to you on 29 December 2014, when your Truworths account was activated.
We are unaware of the exact reason for you not receiving the initial card issued, but we confirm that on 17 February 2015, a replacement card was issued for you. This should be delivered to you within the next 2-3 weeks.
We believe that you were informed regarding the vouchers linked to your account, as well as the process for redeeming each one again the qualify purchase.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue. In the interim, you are welcome to use your identity book as a form of identification to transact on your account.
Should you require any further assistance, please feel free to contact us directly on ***, or send an e-mail to ***.
Kind regards,
Charmaine