1 reviews | Active since May 2018
Shocking service
After contacting multiple branches it was rather shocking first of all how one gets treated when you are not an account holder and second how impossible it is for anyone to find you a item that you would like to purchase. It's almost as if truworths doesn't need you business.
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
The service you have described is certainly not in line with our high service standards, and we therefore sincerely apologise for any inconvenience and frustration caused.
We are pleased to confirm that we were able to make contact with you, and that the order for the coat has in the interim been placed.
We truly regret your experience and trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
The service you have described is certainly not in line with our high service standards, and we therefore sincerely apologise for any inconvenience and frustration caused.
We are pleased to confirm that we were able to make contact with you, and that the order for the coat has in the interim been placed.
We truly regret your experience and trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Sincerely yours,
Truworths Online Team