1 reviews | Active since Jan 2018
Shocking Quality for Expensive Item
My husband bought me a pair of ****** Mary shoes for my birthday in August 2017 for R380. I have only worn them a few times and the sole is coming loose. I would expect more from a brand like ****** Mary and would like someone to take note of my complaint. I absolutely love these shoes but now cannot wear them!
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your disappointment at not being able to exchange the mentioned shoes.
Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue, provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As you are no longer in possession of the purchase docket, we escalated this matter for the attention of the respective Store Manager, who has subsequently communicated with you.
We commit to remain in contact with you regarding your concerns raised, and trust that this matter to be acceptably resolved soon.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your disappointment at not being able to exchange the mentioned shoes.
Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue, provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As you are no longer in possession of the purchase docket, we escalated this matter for the attention of the respective Store Manager, who has subsequently communicated with you.
We commit to remain in contact with you regarding your concerns raised, and trust that this matter to be acceptably resolved soon.
Yours sincerely,
Truworths Online Team