Shocking customer service. TCF counts for nothing!!!

Ordered a velvet dress via online shopping, collected the item in store and the wrong size was packaged and provided. Please take note that this was for a function to take place that evening.

Concerns, negative experience and inconvenience shared with the customer complaints teams, but zero accountability from Truworths. Just 2 calls from a someone called Robin that promised to arrange for collection of the item and a refund and promised that his team would send through a formal apology. To date no calls or emails received related to this promised arrangement.