SB
Samantha B
1 reviews | Active since Feb 2015
06 Feb 2015, 10:27
SHOCKING CUSTOMER SERVICE
Truworths Bedford Centre staff have a general apathy to their customers - walk in and telephonic. This is not my first dealings with their shocking customer facing service. This morning I was put on hold for 10 minutes on my cell phone whilst I could hear them talking to one another near to the phone. I was enquiring about a shoe style in store. I called back and asked for the store manager Brenda who was on tea and then was once again put on hold by Pleasure
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Truworths's replyOfficial
09 Feb 2015, 16:26Hello PipsPen123,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience. Upon receipt of you post, we escalated this matter to the relevant Store Manager to investigate and address.
We wish to apologise to you for the manner in which you were attended to whilst dealing with the relevant store, and for the inappropriate conduct of the consultant mentioned.
We believe that the Store Manager has been in contact with you to discuss your concerns. We assure you that this matter will be addressed with the consultant responsible, to ensure that going forward, our high level of customer service excellence are adhered to at all times.
Should you have any further queries or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience. Upon receipt of you post, we escalated this matter to the relevant Store Manager to investigate and address.
We wish to apologise to you for the manner in which you were attended to whilst dealing with the relevant store, and for the inappropriate conduct of the consultant mentioned.
We believe that the Store Manager has been in contact with you to discuss your concerns. We assure you that this matter will be addressed with the consultant responsible, to ensure that going forward, our high level of customer service excellence are adhered to at all times.
Should you have any further queries or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Truworths's reply09 Feb 2015, 16:26
Official
Hello PipsPen123,
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience. Upon receipt of you post, we escalated this matter to the relevant Store Manager to investigate and address.
We wish to apologise to you for the manner in which you were attended to whilst dealing with the relevant store, and for the inappropriate conduct of the consultant mentioned.
We believe that the Store Manager has been in contact with you to discuss your concerns. We assure you that this matter will be addressed with the consultant responsible, to ensure that going forward, our high level of customer service excellence are adhered to at all times.
Should you have any further queries or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine
Thank you for your post and the opportunity to respond.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence, and we were concerned to read of your experience. Upon receipt of you post, we escalated this matter to the relevant Store Manager to investigate and address.
We wish to apologise to you for the manner in which you were attended to whilst dealing with the relevant store, and for the inappropriate conduct of the consultant mentioned.
We believe that the Store Manager has been in contact with you to discuss your concerns. We assure you that this matter will be addressed with the consultant responsible, to ensure that going forward, our high level of customer service excellence are adhered to at all times.
Should you have any further queries or suggestions, kindly contact us on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Charmaine