1 reviews | Active since Aug 2013
SHOCKING CUSTOMER SERVICE!!!
<p>It is now 8:23. I get a call , someone mumbling to me in another language then put the phone down, I call back and it is Truworths. I asked why they call me. He says maybe it is collections!!!! I have asked Truworths numerous times to stop harassing me, my account is up to date. I have today received 3 sms and yesterday another 2. I will now lay charges of harassment against Truworths. You guys have lost me as a client. I am done with you guys!!!! And yesterday I got an apology call ????</p>
Thank you for your post.
We acknowledge your frustration regarding the service you received during the collections process and have further investigated this matter. We established that your account was being handled by Blake and Associates on our behalf at the time.
We therefore liaised with the relevant management to investigate and address this matter. We believe that you were subsequently contacted by their Collections Manager who has apologized for the communication generated after your account was settled. Your contact details were further removed from their records.
We once again wish to sincerely apologize for your experience. Please feel free to contact us on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding the service you received during the collections process and have further investigated this matter. We established that your account was being handled by Blake and Associates on our behalf at the time.
We therefore liaised with the relevant management to investigate and address this matter. We believe that you were subsequently contacted by their Collections Manager who has apologized for the communication generated after your account was settled. Your contact details were further removed from their records.
We once again wish to sincerely apologize for your experience. Please feel free to contact us on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team