SHOCKING CUSTOMER CARE !!!

I phoned their CUSTOMER CARE (hahaha!!) number ***) - to enquire about why I am receiving reminder SMS's to pay an installment, when I had paid the previous day. The REASON for my call was not the issue, the issue was the RUDE, ARROGANT, ABRUPT young man who was attending to my query. The manner in which he spoke was appalling, if one takes into account he answered the phone "Customer Care.....so and so speaking....how can I help" - HOW IRONIC...Customer Care is CERTAINLY not this guy's strong point...!!! He made it sound and seem and feel asif I was a HUGE interruption to his day....! Pity I missed his name...but seriously, as a new client with Truworths, I can tell I am going to detest working with their call centre.. Customer Care my eye! SAD TRUWORTHS, SAD!! :(