1 reviews | Active since Jan 2012
SHOCKING ACCOUNT SERVICE
I requested a dress ( Style 139 Type 8949) in another size at the Sandton branch of Truworths, and the salesperson ( Employee number ***) said he would order two dresses for me..size 36 and size 38, to be sent to the Rivonia store. I was told my account would not be debited, as this was a request. Only a size 38 arrived ( from Wonderboom Junction) at Rivonia , it was too big and I returned the dress...The second dress, ( from Bloemfontein) never arrived...The Rivonia store closed, and my account has been debited with the second dress. Despite numerous phone calls and emails,I am constantly being sent final demands and threats of blacklisting.. After promises to sort my account, nothing has so far been done.
Thank you for your post.
We sincerely apologise for the delay in our response to your query.
Upon receipt of your post a thorough investigation was conducted and we established that your order placed for the second garment was regretfully misplaced by the courier company contracted to do deliveries on our behalf. We have therefore brought this matter to the attention their management team.
Further to this, the service described in your post is not in line with our high service standard and your concern in this regard was escalated to our Customer Services Manager to address.
We are pleased to verify that we have subsequently credited your Truworths account with the amount charged for the misplaced garment. An instruction was further sent to all credit bureaus to update the status of your Truworths account payment profile and the interest amounts charged were also reversed to your account.
We once again wish to extend our heartfelt apologies for any inconvenience or frustration caused.
Yours sincerely,
Lynn
Thank you for your post.
We sincerely apologise for the delay in our response to your query.
Upon receipt of your post a thorough investigation was conducted and we established that your order placed for the second garment was regretfully misplaced by the courier company contracted to do deliveries on our behalf. We have therefore brought this matter to the attention their management team.
Further to this, the service described in your post is not in line with our high service standard and your concern in this regard was escalated to our Customer Services Manager to address.
We are pleased to verify that we have subsequently credited your Truworths account with the amount charged for the misplaced garment. An instruction was further sent to all credit bureaus to update the status of your Truworths account payment profile and the interest amounts charged were also reversed to your account.
We once again wish to extend our heartfelt apologies for any inconvenience or frustration caused.
Yours sincerely,
Lynn