WJvR
Wendy Jansen van Rensburg
1 reviews | Active since Nov 2015
27 Nov 2015, 13:00
Shocker
I went to the store to make a purchase of a ****** Mary handbag for a Christmas Gift, I am not sure which one the person likes so I wanted to take photo's as there were 5 different ****** Mary handbags in the store. To my surprise I was approached by the manager and told that I am not allowed to take photo's. I explained to her why I wanted to take the photo's but she would not allow me to.<br> What a bunch of hogwash! <br> I walked out of the store and will not return, 1 customer lost!<br> I will rather support your competitors where the manager is friendly and tries to assist me instead of telling me I may NOT!!!
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Truworths's replyOfficial
01 Dec 2015, 12:35Hello JVRwendy,
Thank you for your post and affording us the opportunity to respond.
At Truworths we believe in the importance of upholding high business values and we therefore practice such standards. The Store Manager had correctly informed you that we do not allow photographs to be taken of our merchandise. This is an international business practice exercised by retailers to ensure exclusivity of their merchandise.
We value your feedback and sincerely hope that you will understand our stance in this matter. Should you require assistance with any other matter of concern feel free to contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Onela
Thank you for your post and affording us the opportunity to respond.
At Truworths we believe in the importance of upholding high business values and we therefore practice such standards. The Store Manager had correctly informed you that we do not allow photographs to be taken of our merchandise. This is an international business practice exercised by retailers to ensure exclusivity of their merchandise.
We value your feedback and sincerely hope that you will understand our stance in this matter. Should you require assistance with any other matter of concern feel free to contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Onela
Best regards,
Truworths's reply01 Dec 2015, 12:35
Official
Hello JVRwendy,
Thank you for your post and affording us the opportunity to respond.
At Truworths we believe in the importance of upholding high business values and we therefore practice such standards. The Store Manager had correctly informed you that we do not allow photographs to be taken of our merchandise. This is an international business practice exercised by retailers to ensure exclusivity of their merchandise.
We value your feedback and sincerely hope that you will understand our stance in this matter. Should you require assistance with any other matter of concern feel free to contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Onela
Thank you for your post and affording us the opportunity to respond.
At Truworths we believe in the importance of upholding high business values and we therefore practice such standards. The Store Manager had correctly informed you that we do not allow photographs to be taken of our merchandise. This is an international business practice exercised by retailers to ensure exclusivity of their merchandise.
We value your feedback and sincerely hope that you will understand our stance in this matter. Should you require assistance with any other matter of concern feel free to contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Onela
Best regards,