PS
PRELESTON S
1 reviews | Active since Feb 2012
02 Mar 2016, 17:19
Shocked at the quality of the products
My girlfriend purchased a Uzzi wallet on the 9th of Febuary 2016 , and its not even a month old and the stiches have given up, I have the same amount of cards in which I had in my old uzzi wallet that that wallet is fine, and here we've purchased a new wallet that didn't even last a month. I'm shocked at the quality of the goods, this needs to be rectified. These things do not come cheap.
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Truworths's replyOfficial
07 Mar 2016, 12:58Hello leston09,
Thank you for your post and allowing us the opportunity to respond.
Whilst we aim to always provide our customers with quality merchandise of international standards, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
As we were unable to reach you on the cellphone number provided in your post, we can verify that we have informed you of this via email and kindly request that you return the item to your closest Truworths store at your earliest convenience for the Store Manager to assist you in this regard.
We trust that we were able to adequately respond to your query and that this matter will be addressed when you have returned to store.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we aim to always provide our customers with quality merchandise of international standards, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
As we were unable to reach you on the cellphone number provided in your post, we can verify that we have informed you of this via email and kindly request that you return the item to your closest Truworths store at your earliest convenience for the Store Manager to assist you in this regard.
We trust that we were able to adequately respond to your query and that this matter will be addressed when you have returned to store.
Kind regards,
Lynn
Truworths's reply07 Mar 2016, 12:58
Official
Hello leston09,
Thank you for your post and allowing us the opportunity to respond.
Whilst we aim to always provide our customers with quality merchandise of international standards, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
As we were unable to reach you on the cellphone number provided in your post, we can verify that we have informed you of this via email and kindly request that you return the item to your closest Truworths store at your earliest convenience for the Store Manager to assist you in this regard.
We trust that we were able to adequately respond to your query and that this matter will be addressed when you have returned to store.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we aim to always provide our customers with quality merchandise of international standards, we acknowledge that quality inconsistencies may at times occur. In these instances our Returns Policy allows for defective merchandise to be returned within six months from the date of purchase provided that all criteria of this policy are met.
As we were unable to reach you on the cellphone number provided in your post, we can verify that we have informed you of this via email and kindly request that you return the item to your closest Truworths store at your earliest convenience for the Store Manager to assist you in this regard.
We trust that we were able to adequately respond to your query and that this matter will be addressed when you have returned to store.
Kind regards,
Lynn