1 reviews | Active since Aug 2016
Shifting the risk!
On Friday the 26th of July I went to Truworths Jubilee Mall to get a replacement card. I wanted to fetch it from the store when it's ready. I was told to rather use someone else's address if mine's unreliable, which is why I have resorted to email. When I explained the risk of using someone else's address, I was told that Truworths had experienced a lot of ***** from its employees. My question is, are they transferring the risk to us, their customers? Why can't they introduce stringent measures to deal with the problem? There are lots of Truworths customers around Jubilee Mall who live in shacks. What happens to their cards?
Secondly, the supervisor on duty (men's) took my cell numbers On the day, and promised to call me back. I am still waiting?
Lastly, I would like to commend one of the cashiers, a young man named Delen. The manner in which he greeted me, his smile, melted my heart... Service with a smile goes a long way! Keep it up!
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that we tried contacting you to address your concerns, but were regrettably unsuccessful in our attempt. We can further confirm that a new charge card has been issued and will be received via post within 4-6 weeks.
Furthermore, it is always heart-warming to be able to pass the compliment back to the deserving recipient. We will be sure to let Delen know that he has met and exceeded your expectations, by facilitating an effortless and unforgettable customer service.
We wish to advise that in order for us to assist, we kindly request you to contact us directly on *** or via email ***
Hope to hear from you soon,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that we tried contacting you to address your concerns, but were regrettably unsuccessful in our attempt. We can further confirm that a new charge card has been issued and will be received via post within 4-6 weeks.
Furthermore, it is always heart-warming to be able to pass the compliment back to the deserving recipient. We will be sure to let Delen know that he has met and exceeded your expectations, by facilitating an effortless and unforgettable customer service.
We wish to advise that in order for us to assist, we kindly request you to contact us directly on *** or via email ***
Hope to hear from you soon,
Truworths Online Team