1 reviews | Active since Aug 2015
SHAMEFUL SERVICE
Ive never received such bad service from any company than Truworths. I placed an order on 10/11/2015 11:49:00, and my reference number is DMVO6WBRNE. I was told ordered items take about 3-4 days to be delivered, but up until today, I haven't received my item. I have sent an email about this matter to [Email Removed] but still. Yesterday(23/11/15) I received a reply assuring me that i will get my parcel, but still, it was a complete lie. This morning, I called to query about this, the lady I spoke to took my account and reference number, asked me to stay on the line, then suddenly she hung up on me.... I mean, what is this, some sort of a joke? Your company has been known to provide good services, and such events tarnish the company name... very disappointing.
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to respond. The service described in your post is no more acceptable to us than it is to you and we therefore wish to sincerely apologise for your experience.
We can confirm that your concerns have been brought to the attention of the management of both our Customer Services Department and that of the courier company contracted to do our deliveries.
Following our telephonic conversation, we are pleased to confirm that you have received your order on 24 November 2015. Further to this, the delivery fee has been waivered from your account.
We once again apologise for the manner in which your request was attended to and trust that we will see you either in store or online again soon.
Yours in Fashion,
Lynn
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to respond. The service described in your post is no more acceptable to us than it is to you and we therefore wish to sincerely apologise for your experience.
We can confirm that your concerns have been brought to the attention of the management of both our Customer Services Department and that of the courier company contracted to do our deliveries.
Following our telephonic conversation, we are pleased to confirm that you have received your order on 24 November 2015. Further to this, the delivery fee has been waivered from your account.
We once again apologise for the manner in which your request was attended to and trust that we will see you either in store or online again soon.
Yours in Fashion,
Lynn