shady dealings

I have an account with Truworths & around June 2015, i was called by one of their agents selling the Trulife insurance cover, i asked the agent to send me further information by post & IF it was worth taking up then i would consider. I never received such info. My statement came with R60 included therein for this Insurance Cover i never took up. This amount has been billed & included to my statement.I finally gave Truworths/Trulife a call requesting cancellation & for the monies paid for this cover credited back into my account. Sure enough they wanted to listen to the recordings, which confirmed that i never agreed to get this insurance cover & only cancelled in Jan '16. I cant even understand how they got to confirm everything & not even send me documentation with all the necessary information about their product. The cover was cancelled, BUT i was never refunded/ credited with the monies aylready paid since they decided to bill me for this insurance cover. I really would like for this matter to be resolved asap as im a tired of calling & getting no help from them with regards to this yet they were very quick to bill me. Im beyond upset with their service!