1 reviews | Active since May 2015
SETTLED ACCOUNT WITH MBD
My Truworths account was handed over to MBD in 2009 after a judgment of more than R4,000.00 was taken, I made arrangements to repay and was finally given a settlement offer to pay R 1,222.76 in May 2014 and I settled accordingly. On 05 May 2015 I went to Vodacom for a contract but was shown a listing by Truworths on Experian, I called them and sent them the email communications with MBD where I settled and Nina called me @ 15H40 on 06.05.2015 telling me to contact MBD for the proof that I settled, I asked if Truworths could do such as they have a contract with MBD she said they sold the book and it is my responsibility to collate the information they need from them as they have NO CONTRACT with MBD only I MUST contact them or I will not get assistance. I need my ITC updated by the people whom I had a contract with ( Truworths), I paid MBD because I understand the external debt collection process as I work in a similar environment it is our duty to keep up to date with the progress of the matters sold to EDC's. I urgently need assistance in this case as Nina failed to give me an acceptable reason that I should get her the details from MBD before she can sent for ITC.
Thank you for bringing your current situation to our attention.
Upon receipt of your request, we immediately referred this matter to our Legal Department to attend to and investigate, your concerns raised.
We confirm that your account was sold to Munnik Basson Da Gama (MBD) in 2009 who was handling the account on our behalf. You were therefore correctly referred by the consultant to contact MBD to obtain the required documentation as proof that the account had been settled.
We were informed that your query has subsequently been resolved and that all details will be updated accordingly.
We wish to apologise for the manner in which you felt your query was handled by the consultant and can confirm that the relevant Manager has been informed of your concerns.
Should you require any further assistance, kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for bringing your current situation to our attention.
Upon receipt of your request, we immediately referred this matter to our Legal Department to attend to and investigate, your concerns raised.
We confirm that your account was sold to Munnik Basson Da Gama (MBD) in 2009 who was handling the account on our behalf. You were therefore correctly referred by the consultant to contact MBD to obtain the required documentation as proof that the account had been settled.
We were informed that your query has subsequently been resolved and that all details will be updated accordingly.
We wish to apologise for the manner in which you felt your query was handled by the consultant and can confirm that the relevant Manager has been informed of your concerns.
Should you require any further assistance, kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Lynn
