1 reviews | Active since Sept 2011
Settled account and I am bul**** to pay interest!
On Wednesday 10th June 2015 I phoned the call Centre at 10:24am to get a settlement amount and also to close my account. I was told I need R5, 968.97 and if I am paying via EFT I should call the call Centre or go to my nearest branch after 2-3 days to close the account. At 10:29am the same day I settled the account. On Friday 12 June 2015 at 12:02pm I phoned the call Centre again and I was told the money is not yet reflecting and I must call again on Monday to close the account. On Monday the 15th June 2015 at 14:55pm I phoned yet again and I spoke to Tasneem who said she cannot close my account as there is an amount of hundred and something that is outstanding! I asked her what that amount is for because I expect my account to be zero balance and she said its interest! I said I will not pay and she put me on hold for six minutes! When she returns she says unfortunately interest cannot be reserved I must pay for it! I refuse to be ****** like this, I am not paying. I expect them to reverse this as it's not my fault. As I customer who has never defaulted on my account I feel I will NEVER do business there! This is ****************.
Thank you for your post and affording us the opportunity to resolve this matter for you.
Upon investigating your concerns, we established that you were regrettably misinformed with regards to the settlement amount due on your account as the balance provided did not include the interest amount due as of 11 June 2015. Therefore, we referred this matter to the relevant Call Centre Supervisor to address with the consultants involved.
He will ensure that all Call Centre staff is reminded of the importance of accuracy and efficiency at all times. Furthermore, due to the inconvenience that you were caused, we will assist you with the requested query and correct it on your account.
We confirm that we have been in contact with you in this regard and have satisfactorily addressed your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to resolve this matter for you.
Upon investigating your concerns, we established that you were regrettably misinformed with regards to the settlement amount due on your account as the balance provided did not include the interest amount due as of 11 June 2015. Therefore, we referred this matter to the relevant Call Centre Supervisor to address with the consultants involved.
He will ensure that all Call Centre staff is reminded of the importance of accuracy and efficiency at all times. Furthermore, due to the inconvenience that you were caused, we will assist you with the requested query and correct it on your account.
We confirm that we have been in contact with you in this regard and have satisfactorily addressed your concerns raised.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn