cN
calvin N
1 reviews | Active since Dec 2014
26 Aug 2015, 12:21
SERVICE SUCKS
i was on the Truworths website and ordered a jacket online. 2 days later i was told that the order was cancelled due to no stock. i than went online again and it showed stock at the sandton branch. i called the head office and they said that there was 3 in stock at the sandton branch, but guess what!!!! Sandton says they dont have stock.<br> <br> why advertise something you dont have stock of??? <br> <br> i have made numerous calls and they say that they will call me back, but never do
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Truworths's replyOfficial
02 Sept 2015, 10:48Hello calvinolan,
Thank you for your post and allowing us the opportunity to respond.
We liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, the size that you requested is sold out, and we notified you of this on 24 August 2015 via SMS.
We can confirm that our system does still reflect availability for the required size; however the consultant in store checked in all departments of the store and could not find it.
We sincerely apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, the size that you requested is sold out, and we notified you of this on 24 August 2015 via SMS.
We can confirm that our system does still reflect availability for the required size; however the consultant in store checked in all departments of the store and could not find it.
We sincerely apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Yours sincerely,
Lynn
Truworths's reply02 Sept 2015, 10:48
Official
Hello calvinolan,
Thank you for your post and allowing us the opportunity to respond.
We liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, the size that you requested is sold out, and we notified you of this on 24 August 2015 via SMS.
We can confirm that our system does still reflect availability for the required size; however the consultant in store checked in all departments of the store and could not find it.
We sincerely apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We liaised with our Fashion Delivery department, who advised that they tried to locate the requested item for you. Regrettably, the size that you requested is sold out, and we notified you of this on 24 August 2015 via SMS.
We can confirm that our system does still reflect availability for the required size; however the consultant in store checked in all departments of the store and could not find it.
We sincerely apologise for any inconvenience this may have caused, but trust that we have adequately addressed this issue for you. Should you have any other queries, kindly contact us directly on *** or e-mail ***.
Yours sincerely,
Lynn