1 reviews | Active since Oct 2010
Service sucks
Its sad the service that Truworths are giving these days, my husband got a DH t-shirt as a gift unfortunately it was the wrong size, he then took it to Truworths The Glen and then to Alberton where both managers refuse to exchange the tshirt for a bigger size, this is your brand its still in its original form with tags and all on, what I don't understand is why cant the thing just not be exchanged for a bigger size that's all no one asked for a refund or anything,
Thank you for getting in touch.
We acknowledge your frustration and we would like to advise that our intention with having our returns policies in place is certainly not to aggravate or inconvenience our customers and we regret that it was perceived as such during your husband’s recent visit to our stores.
We would like to also take this opportunity to advise that we have the facility available where by any customer purchasing a gift from our stores can request a gift receipt at the time of purchase. This facilitates an effortless return in line with our Returns Policy for the gift recipient
We encourage you to get in touch with us via email on *** or call us on *** should you be able to obtain more information regarding the transaction in order for us to further assist.
We once again apologise for your experience, however trust that you are able to understand our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for getting in touch.
We acknowledge your frustration and we would like to advise that our intention with having our returns policies in place is certainly not to aggravate or inconvenience our customers and we regret that it was perceived as such during your husband’s recent visit to our stores.
We would like to also take this opportunity to advise that we have the facility available where by any customer purchasing a gift from our stores can request a gift receipt at the time of purchase. This facilitates an effortless return in line with our Returns Policy for the gift recipient
We encourage you to get in touch with us via email on *** or call us on *** should you be able to obtain more information regarding the transaction in order for us to further assist.
We once again apologise for your experience, however trust that you are able to understand our stance in this regard.
Kind regards,
Truworths Online Team