Service provided is unacceptable

I purchased three pants for R1, 485 from Uzzi Rosebank on 6/09/20105 and could not find a blue pants size 33. I visited Uzzi Greenstone on Monday without any luck. I ask that they should obtain the pants from another store and was totally taken aback when I was informed that they were unable to provide such a service UNLESS I was an account holder. Matter was discussed with the manager Clementine who told me is company policy. I was prepared to pay for the pants if necessary. I was forced to open an account to secure the pants from another store. I was also told that if I pay a fee of R40.00 the pants could be in Store within 6 days. If I do not select this option Truworths will take 4 weeks before the pants will arrive. Thru all of this the manager conducted herself professionally and assisted to open the account. I just find it very sad that Truworths do not understand customer needs and provide no service to its customers. Both Truworths staff and I have to go thru the opening of an account, attend to all the paper work at a cost to Truworths and a waste time and effort only for me to obtain the pants and thereafter to close the account.