SERVICE PLEASE!!!

I placed an online order on 30 November 2020. There is no tracking number available nor have I received any message to collect this order from the store. It is 9 working days later but I still haven't received any communication. I have sent an email to *** and *** I did not receive a reply. I then called you your branch in Mall of Africa and spoke to a lady named Portia. It sounded as if Portia was busy with something else when I called in, she kept screaming for authorization - I had to repeat my order number 5 times if not more and I was still not assisted. I understand that it is a busy time of the year however it is common courtesy to keep your customers updated on the progress of their orders. Will you please attend to this matter ASAP??