SERVICE FROM HELL

My mom went to do a replacement card at Truworths Chris hani mall and when she got there the manager,Mzwakhe told them without even trying to even go look that they don't have replacement cards and they should go 20kms away which is Alberton.My mom asked for the head office to be called and Mzwakhe refused to do so while causing a scene infront of a store full of customers.My mom asked the 2IC to call and she did call the area manager by the name of Chris who assisted by directing them to truworths Kids in the same complex and that's how they got helped.Had the manager been a little bit caring and had empathy for customers he would've made effort to assist customers.He is rude and drags his feet when it comes to assisting clients and I hope and pray no any other client will be humiliated for asking for help