1 reviews | Active since Oct 2019
********* Service Delivery
I have recently placed on online order for an item that I wanted. I did the payment and I received my order number. The next day I received I message stating that the item is out of stock and I will have to wait 7-10 working days for a refund. I checked online and the items are in stock so I sent and email asking why was my order rejected since there is stock on hand. I then received an email from Zanele at customer service stating that my order was rejected due to no stock available online and the stock I see is for store purchases, what kind of nonsense is that,ni have been mislead for the second time now and I am utterly frustrated with their *********** ethic. I would like to receive my refund as soon as possible I would not ever shop at this establishment for the fact that they have no honesty or integrity.
Please speed up my refund so I can shop elsewhere that provides better service delivery.
That is not what the email reply stated from your staff.
I still feel that this is unfair advertising which negatively affects us as consumers as you are intentionally advertising a product for sale accepting payment but do not guarantee purchase. This is indeed misleading and deceptive information.
I do know my rights as a consumer and I wil not torrarate any person/ persons to manipulate me into believing otherwise.
That is not what the email reply stated from your staff.
I still feel that this is unfair advertising which negatively affects us as consumers as you are intentionally advertising a product for sale accepting payment but do not guarantee purchase. This is indeed misleading and deceptive information.
I do know my rights as a consumer and I wil not torrarate any person/ persons to manipulate me into believing otherwise.