**** service and no joy shopping at Truworths

My husband got a pair of pants for his birthday from friends. They purchased the pants cash and when my husband fitted the pants it was too small. I went to Key west mall Truworths in Krugersdorp to exchange the pants for a bigger size or different cut but i was informed that unfortunately they do not do returns without the slip. I did contact our friends and they unfortunately did not keep the slip. So know we have to sit with a pair of jeans in the cupboard that my husband cant wear due to the fact that it is too small. I even contacted customer care at Head office and same story. I have no issue in at Edgars exchanging the shirt that they bought that was too small. they were friendly and assisted me without any hassles or problems. I have an account with both Truworths and edgars and at this stage i am really considering closing my account with truworths and just use other chain stores and support other chain stores. it was the worst experience i have ever had with a Truworths