1 reviews | Active since May 2017
service
<p>i had an account with them ages ago and was closed, and i opened a new account with them again in 2016. To this day i still dont have a card,i have contacted the call centre numerious times asking them to send me the card and i went to apply for it at different stores with no luck.</p> <p> </p> <p>Now it feels like i am living in the apartheid era where i have to produce my ID document EVERYTIME i make a payment.Now recently they cant pick up my new account with the ID, only the old account appears and got to realise that when my pyment was allocated to that closed account-Stupid Teller.</p> <p> </p> <p>so these past months i have to keep my receipts to make payment and purchases using the account number which is rediculous.i am tired of keeping old receipts in my purse and having to explain my self to the tellers each time i got to the shop.i cant wait to pay them off and permanetly close their account and will never turn back ever again.</p> <p> </p>
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that an account card was issued to you on the 06 July 2016. We are unable to establish why this card was not delivered via the postal service as we have the correct address listed and have not received returned mail for your account.
Following your telephonic conversation with one of our consultants, we confirm that we have issued a new card which you will receive in 2-3 weeks via post. We apologise for the inconvenience and frustration caused.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that an account card was issued to you on the 06 July 2016. We are unable to establish why this card was not delivered via the postal service as we have the correct address listed and have not received returned mail for your account.
Following your telephonic conversation with one of our consultants, we confirm that we have issued a new card which you will receive in 2-3 weeks via post. We apologise for the inconvenience and frustration caused.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team