Service
<p>I asked for my account to be closed but they still haven't , i still keep receiving their promotion via email....the worse part im the account holder they judging me according to my voice over the phone but when i they want their money they don't care who speaks , i feel discriminated </p>
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect.
We have investigated your concerns and acknowledge that the consultant did not handle the call in an appropriate manner. We have therefore raised your concerns with the relevant Call Centre Manager to address this matter, to ensure that our high service standard is upheld with each and every interaction with our customers.
We confirm that one of our consultants has been in contact with you to discuss your concerns and has apologized for your experience in this regard.
We once again sincerely apologize for any frustration or upset caused, and whilst we are losing you as an account holder, we hope to see you in our stores again soon.
Yours in service,
Truworths Online Team
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect.
We have investigated your concerns and acknowledge that the consultant did not handle the call in an appropriate manner. We have therefore raised your concerns with the relevant Call Centre Manager to address this matter, to ensure that our high service standard is upheld with each and every interaction with our customers.
We confirm that one of our consultants has been in contact with you to discuss your concerns and has apologized for your experience in this regard.
We once again sincerely apologize for any frustration or upset caused, and whilst we are losing you as an account holder, we hope to see you in our stores again soon.
Yours in service,
Truworths Online Team