IK
Izanne K
1 reviews | Active since Aug 2019
17 Aug 2019, 14:56
Service
Truworths Cape Cate Cape Town. Pathetic service. 4 paying points and ALWAYS JUST ONE FRIENDLY GUY HELPING at paypoint. Ladies on floor really doesnt want to help and look as if they dont feel like working. You stand in a que for 45min just to pay account. The manager gets very aggressive if you complain to her about it. Service is getting worse and worse the past year. Manager telling me it is just my luck when ever im in the shop they are short in staff. Mmmm let you wonder.
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Replies (2)
Truworths's replyOfficial
18 Aug 2019, 12:36We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply18 Aug 2019, 12:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
24 Aug 2019, 13:47 Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear about your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Management at the relevant store tried to contact you to convey our sincerest apologies, but have been regrettably unsuccessful in their attempt.
In order for us to assist, please contact us directly on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear about your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Management at the relevant store tried to contact you to convey our sincerest apologies, but have been regrettably unsuccessful in their attempt.
In order for us to assist, please contact us directly on *** or via email on ***
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply24 Aug 2019, 13:47
Official
Thank you for your post.
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear about your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Management at the relevant store tried to contact you to convey our sincerest apologies, but have been regrettably unsuccessful in their attempt.
In order for us to assist, please contact us directly on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times, where customers are assisted by efficient and enthusiastic consultants. Thus, we were concerned to hear about your experience.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
We can confirm that the Management at the relevant store tried to contact you to convey our sincerest apologies, but have been regrettably unsuccessful in their attempt.
In order for us to assist, please contact us directly on *** or via email on ***
Kind regards,
Truworths Online Team
Best regards,