1 reviews | Active since Feb 2018
Service
I am frustrated by your service, I am a divorced mother, my ex-husband bought clothes for our child at Naartjie, and unfortunately some of the items he bought are small. I was not around when the shopping was done, he uses cash and he misplaced the receipt. I went to naartjie at Menlyn for exchange/bigger size and I was told that you group doesn’t cater for parents like me, I explained that I don’t need anything else, I just need a bigger size of the same item. I was told that unfortunately there’s nothing they can do, it is company policy its either you produce a receipt or if you bought on account they can trace it, this is another inconstancy because I was once told that even if you have a receipt but it is not your account they won’t be able to assist, they cannot go into someone else account. So now I am stuck with item that I will never use because if it was big I would say she will wear it when she gets older, you only care about your sales only, other retail stores understands the complexity of our lives and try and accommodate us.
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
In instances where items are purchased for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, but confirm that you were correctly informed in store that your exchange request could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
In instances where items are purchased for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, but confirm that you were correctly informed in store that your exchange request could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our stance with regard to this matter.
Truworths Online Team
Best regards,