1 reviews | Active since May 2017
Sending me false SMS's
I received an SMS from truworths saying that I have R1000 in vouchers and R3200 account limit. All I need to do is take my ID into the store an they will activate it. So....I drive all the way to my nearest store and find out it is not true. I had to fill out some details first. Bit annoyed, but I was still ok at this stage. The lady said I would get an sms letting me know if my application was successful. Low and behold, I get an SMS from them saying the following... "Your Truworths offer with vouchers is waiting for you. Please take your ID to the nearest store to complete." Now I could be mistaken, but that leads someone to believe the at the application is successful. So once again I drive all the way to Truworths...only to get there and be told that my application has been denied. ***?? Then why offer me **** in the first place? and why not send me an SMS saying it has been declined? Why tell me that I have vouchers and offers waiting for me and when I get there tell me it has been declined??? Twice I had my hopes up and twice I was deceived. Very, very disappointed. Dont offer people stuff and then decline it. Very bad.
Thank you for your post.
We have investigated your query and acknowledge receipt of your recent Truworths account application. We can verify that your SMS application was regrettably declined, as there was already an account offer available to you on our system.
Following our recent communication with you, we confirm that we have informed you of the reason for the decline and that we have discussed your concerns in this regard.
We are pleased to confirm that you were in the interim contacted by one of our consultants. Once we are in receipt of the requested paperwork, we will be able to complete your application for a new account.
Please accept our sincere apologies for any inconvenience that may have been caused as a result of this matter. We are however satisfied that we were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Best regards,
Truworths Online Team
Thank you for your post.
We have investigated your query and acknowledge receipt of your recent Truworths account application. We can verify that your SMS application was regrettably declined, as there was already an account offer available to you on our system.
Following our recent communication with you, we confirm that we have informed you of the reason for the decline and that we have discussed your concerns in this regard.
We are pleased to confirm that you were in the interim contacted by one of our consultants. Once we are in receipt of the requested paperwork, we will be able to complete your application for a new account.
Please accept our sincere apologies for any inconvenience that may have been caused as a result of this matter. We are however satisfied that we were able to adequately clarify this matter for you.
Should you have any further comments or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Best regards,
Truworths Online Team